If you choose Store pick-up, please note that this means that you should collect the goods yourself from our store in Delft, The Netherlands.
Orders for items that are in stock generally ship within 1-2 business days after receipt of payment. Items that are not in stock, generally ship within 2 weeks after receipt of payment. You will be kept informed of the progress.
Goods are sent by standard post / parcel service. Orders from 125 EUR receive FREE shipping via the standard service. For high value packages, we will send these insured with tracking.
If the shipping charge in the checkout is Euro 4,65, your order will be send without tracking. Most packages send inside Europe arrive within 1 week. Packages send outside of Europe usually arrive within 1-2 weeks. It does occur that it takes 6-8 weeks if these get stuck in customs. This option does not come with tracking.
If an item is lost in transit, there is nothing we can do to track it. If the postal service in your country is not always careful with packages, you can chose the shipping option with extra protective packaging. It will then be send in a small box with extra protection around the products. As this makes the shipment heavier, there is an extra charge for this.
If you prefer a shipment with tracking there is an option for that in which case the parcel can be located. These shipments are insured up to Euro 50. This is an option for lighter weight / smaller shipments.
When the order value is over Euro 125 you receive free shipping and we will determine the best way to send it. If you have a specific preference, please let us know at time of placing the order. In all cases, care is given to the packaging and smaller items are standard send in bubble envelopes. If requested, the items can be wrapped in additional protective packaging and put in a small box for extra security from the postal treatment in your country. (chose shipping option with extra protective packaging) If shipping a larger box we'd normally send it with tracking.
Express parcel shipment is available upon request. Using this service will have the product delivered to you faster. There may be an extra cost to that, which will depend on order value and weight