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Shipping &
delivery page

Hello and welcome to shipping and delivery page! Here you can read some details about a nifty little lifecycle of your order's journey from the time you place your order to your new treasures arriving at your doorstep. At first you choose the product you like. Then you put into your shopping cart and pass the checkout process in a few clicks. Our store offers several payment and delivery methods, so you have an opportunity to choose which one is the most convenient for you.

Delivery methods

  • Store pick-up

    If you choose Store pick-up, please note that this means that you should collect the goods yourself from our store in Delft, The Netherlands.

  • Your Shipment

    Orders for items that are in stock generally ship within 1-2 business days after receipt of payment. Items that are not in stock, generally ship within 2 weeks after receipt of payment. You will be kept informed of the progress.
    Goods are sent by standard post / parcel service. Orders from 125 EUR receive FREE shipping via the standard service. For high value packages, we will send these insured with tracking.
    If the shipping charge in the checkout is Euro 4,65, your order will be send without tracking. Most packages send inside Europe arrive within 1 week. Packages send outside of Europe usually arrive within 1-2 weeks. It does occur that it takes 6-8 weeks if these get stuck in customs. This option does not come with tracking.
    If an item is lost in transit, there is nothing we can do to track it. If the postal service in your country is not always careful with packages, you can chose the shipping option with extra protective packaging. It will then be send in a small box with extra protection around the products. As this makes the shipment heavier, there is an extra charge for this.
    If you prefer a shipment with tracking there is an option for that in which case the parcel can be located. These shipments are insured up to Euro 50. This is an option for lighter weight / smaller shipments.
    When the order value is over Euro 125 you receive free shipping and we will determine the best way to send it. If you have a specific preference, please let us know at time of placing the order. In all cases, care is given to the packaging and smaller items are standard send in bubble envelopes. If requested, the items can be wrapped in additional protective packaging and put in a small box for extra security from the postal treatment in your country. (chose shipping option with extra protective packaging) If shipping a larger box we'd normally send it with tracking.
    Express parcel shipment is available upon request. Using this service will have the product delivered to you faster. There may be an extra cost to that, which will depend on order value and weight

  • VAT

    Destinations outside of the EU will be excluded of VAT in the item price. VAT is 21% and will be deducted either when you are a registered user and the system know your country, or before paying when you enter the ship to address.

  • Stock

    With articles which are in stock the text is mentioned 'in stock'. If the item is not currently in stock, there is no delivery time mentioned, or if pre-order, an estimated availability date is mentioned. 

  • Pre Order

    When you place an order with items that are on pre order, the entire order will be shipped once all items are in stock. The in stock items are reserved for you and will be send all together as soon as the last item arrives.

  • Returns

    In case you want to return the product, you can, if reported within 14 days after receipt of the product by you or on your behalf. You need to handle the product and original packaging with care and the packaging may not have been opened. The product must be in its original and unused condition to be returned. The product will be returned as instructed by Fontoplumo. If the product or the original packaging is damaged or obviously used, we are forced to offset a loss in value of the product. You can reduce this risk by limiting the handling of the product. This right to return is not valid for certain limited edition products. (of course all warrantee is valid and any possible defects will be fixed to our / manufacturer best abilities).